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Complaints and returns

Complaints and withdrawal from the contract

Fill in the form and we will contact you by e-mail or phone to register the complaint and agree on the next steps. Attached photos usually save us one round of questions, so everything is resolved faster.

+420 724 949 118 obchod@technoline.cz Mon–Fri 7:00–15:30
1

You fill in the form

Just the order number, which product it is and what is happening.

2

We get back to you

No later than the next working day, by e-mail or phone.

3

We agree on the procedure

We tell you whether to send the goods or whether it can be solved another way.

4

We handle the complaint

We keep you informed so you always know where things stand.

Order

You will find it on the delivery note, for example D1254.

Contact details

What you are complaining about

Copy it from the delivery note; for several items list them one after another.

For example „15 Oct, PPL" or „personal collection".

It helps if you describe the circumstances in which the fault appears, how the product is connected and what you have already tried. It saves us follow-up questions.

Photos and documents

A photo of the fault, the type label or the wiring usually saves us one round of questions.

At most 5 files, up to 15 MB in total. Photos (JPG, PNG, HEIC, WEBP) or PDF.

Check

Kód k opsání. Pokud ho nepřečtete, klikněte na Načíst nový kód.

By sending you agree to the processing of the data provided for the purpose of handling the complaint. We do not pass the data on to third parties. Fields marked * are required.

Need help right away?

Give us a call – a fault can often be solved over the phone.

+420 724 949 118 obchod@technoline.cz
Address for returning goods

TECHNOLINE s.r.o.
Spořická 478
431 01 Spořice

Please send the goods only after we have agreed on it – sometimes the issue can be solved without shipping.
Time limits

We will settle your complaint without undue delay, no later than 30 days after it is filed.

A consumer may withdraw from a contract concluded via the e-shop within 14 days of receiving the goods.

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